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Webroot Email Security Powered by Zix

Webroot Email Security Powered by Zix
Formerly Zix Email Threat Protection

Overview

What is Webroot Email Security Powered by Zix?

Webroot Email Security Powered by Zix (formerly Zix Email Threat Protection) solution provides a suite of productivity, email security, and compliance tools built on a secure, easy-to-manage platform designed to help users meet these challenges. It combines Microsoft 365 services,…

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Recent Reviews

ZIX review

4 out of 10
December 19, 2020
Incentivized
We use Zix for web content filtering, as well as for outbound encryption for keeping sensitive information save, and to make sure that …
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Awards

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Reviewer Pros & Cons

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Pricing

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What is Webroot Email Security Powered by Zix?

Webroot Email Security Powered by Zix (formerly Zix Email Threat Protection) solution provides a suite of productivity, email security, and compliance tools built on a secure, easy-to-manage platform designed to help users meet these challenges. It combines Microsoft 365 services, advanced email…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zix.com/products/secure-cloud

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Webroot Email Security Powered by Zix?

Webroot Email Security Powered by Zix (formerly Zix Email Threat Protection) solution provides a suite of productivity, email security, and compliance tools built on a secure, easy-to-manage platform designed to help users meet these challenges. It combines Microsoft 365 services, advanced email security, email encryption, large secure file sharing, and unified information archiving. The solution boasts users among more than 80,000 organizations, including institutions in healthcare, finance, and government.

Webroot Email Security Powered by Zix Features

  • Supported: Policy-based email protection and data loss prevention
  • Supported: Email encryption
  • Supported: Unlimited cloud-based storage and eDiscovery for over 50+ data sources
  • Supported: Secure transmission and indefinite storage, sharing any file type up to 100 GB
  • Supported: Advanced threat protection with adaptive, machine learning capabilities and multi-layer filtering
  • Supported: Microsoft 365 access backed by 24/7/365 live support

Webroot Email Security Powered by Zix Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported Languages16 Languages Supported

Frequently Asked Questions

Webroot Email Security Powered by Zix (formerly Zix Email Threat Protection) solution provides a suite of productivity, email security, and compliance tools built on a secure, easy-to-manage platform designed to help users meet these challenges. It combines Microsoft 365 services, advanced email security, email encryption, large secure file sharing, and unified information archiving. The solution boasts users among more than 80,000 organizations, including institutions in healthcare, finance, and government.

Proofpoint Information Protection, Barracuda Email Security Gateway, and Virtru are common alternatives for Webroot Email Security Powered by Zix.

Reviewers rate Usability highest, with a score of 7.5.

The most common users of Webroot Email Security Powered by Zix are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(71)

Attribute Ratings

Reviews

(1-12 of 12)
Companies can't remove reviews or game the system. Here's why
Danielle Yale | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zix is a secure email service that our business employs to guarantee that our employees may communicate to one another and to other businesses, both inside and outside of our organization, to assist boost the health and happiness of our customers. Along with enabling us to archive our emails, it also enables us to send and receive e-mails in a safe and confident manner.
  • Zix is a back-end service that is simple to use.
  • Excellent response to the needs of the client.
  • Using the secure gateway, you may safely communicate critical information.
  • The admin interface seems a bit shabby. It's time for a refresher course.
  • Being able to modify our own security word without having to contact Zix.
  • Users may not enjoy needing to log in to access messages through the secure site.
I have already recommended Zix to a number of our coworkers in the home healthcare industry, and a number of those coworkers also use Zix, which makes it quite simple to connect with one another. Because it pertains to health care, which is an industry in which it is vital to maintain confidentiality and sensitivity, we also utilize it within our own organization to communicate with one another.
Jackie Moller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our entire business is using Zix to avoid spam and phishing assaults on all of our email domains. Other widely used software was giving much too many false positives while still enabling harmful stuff to pass through. Almost all of the concerns have been handled by Zix.
  • Responses are quick. I've used the internet, email, and phone. All my contacts with them were great.
  • When we get a false positive, they allow it quickly.
  • Phishing protection.
  • Initially, their phone structure was tough to manage, but now it's easier.
  • When making online claims, a service ticket number might be optional.
  • Speed could be better.
We have both email filtering and encryption, and they are far superior to everything else I've tried. Encrypted emails may be sent using an Outlook plugin. It's a great system. It's a breeze to get the plugin up and running. All of our users have it set up.
James Piper | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support is very top notch, setup was well provided for. Migrating to new platform after they purchased AppRiver. Our whole organization use it. We use it to protect our users against email threats before they come to our servers.
  • Support is very responsive and timely. I have used both the online portal, email submission as well as telephone. All of my interactions with them have been superior!
  • When we have had an issue and it was a false positive, they are quick to react and allow it.
  • In the beginning they had a difficult phone structure to manage, however that has changed and it is much simpler.
  • When submitting claims online they could have an optional field for an Internal service ticket number.
We have the encryption piece as well as email filtering and they are very superior products compared to others I have used in the past. They have an Outlook plugin to send encrypted mail. Works very well. The plugin is very simple to install. We have it set up for all of our users.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zix is being utilized by our entire organization, across all of our various email domains to prevent spam and phishing attacks. We were using another "industry standard" program that was providing way too many false positives while still allowing malicious content through. Zix has resolved almost all of those issues.
  • Phishing protection.
  • Email release by users.
  • Message retraction when malicious content slips through.
  • Reporting spam that came through (can forward to an email address, but it is not displayed or easily found, must ask).
  • Downloading copies for review.
  • Speed (site is a little slow at times).
Recently a malicious email came through (direct email from a breached iCloud account pretending to be our president) - the email appeared by all points to be legitimate, but went to several former employees and several unrelated employees. Once caught, I was able to retract the message from all mailboxes and distribution lists with one click. This is much more effective than other systems with no retraction, and your only option is to send an email to all that received the previous email asking them to delete, or using PowerShell commands.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company uses Zix to ensure we can have a secure email service for our staff to be able to talk to each other and to outside companies to help promote the well being of our clients. It allows us to be able to email securely and with confidence, and well as archive our emails.
  • The customer service is amazing.
  • It is simple to use.
  • It can be used across different email platforms.
  • I do not use the actual main web page of Zix, so that would be nice if I could learn it.
  • Having access to change our own secure word instead of needing to reach out to Zix to do it.
  • Honestly, we do not have many issues.
I have already suggested Zix to many of our colleagues in the home healthcare field, and many of our colleagues also use Zix, which makes it very easy to communicate back and forth. We also use it within our own agency to talk to each other since it is health care, and it is important to be secure and sensitive.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a small employee benefit brokerage and we all use Zix. We deal heavily in PHI(personal health information) along with SS#'s and everything else it takes to enroll in insurance. Transferring that date securely and easily is a huge relief.
  • Sending info between Zix members is automatically secure, amazing!
  • Encrypting emails is also super easy and more importantly, easy on the other end for our clients.
  • It's super smart two, catching things I make have not thought to encrypt.
  • It's just plain easy.
  • I honestly can't say I'd change anything. Really love Zix!
Zix is phenomenal in the insurance industry as many carriers utilize it. Frankly, seeing how easy it was to use when receiving encrypted emails drove me to dig into their services and I'm so glad I did. The best for my industry for sure!
December 23, 2020

Zix! A must-have system

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zix is being used to Encrypt our emil system. Working with the staff was a smooth transition and an easy implementation process. The techs worked with me and gave me the support that we needed. The encryption system is very robust and easy to use for our end users.
  • Encryption.
  • Detection.
  • Security.
  • Expand email functions.
  • More integration with Google.
  • More options for support.
Our company is only using Zix for email encryption. The easy to use system and the robust infrastructure gave us a lot of options and different ways that it could be used. Our users are able to implementation encryption with just a simple key word or it is able to scan our emails and automatically encrypt them. That's something that we love!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We purchased and use Zix for TWO main reasons: to enhance email threat protection, and to have a HIPAA-compliant solution for sending secure emails to our patients. The problems are resolved are reduced risk of cheap cyber attacks like phishing, malware or ransomware. The other issue resolved is our inability to send PHI out via email securely and in compliance with HIPAA.
  • Makes it easy for those receiving emails to create an account and retrieve the email.
  • Peace of mind knowing emails are secure, and can be tracked.
  • Monitoring inbound email threats is easy.
  • Support has been very quick resolving or explaining support tickets I've created.
  • The portal is tricky to navigate if you're not familiar with it.
  • The portal has shown extensive lag and inability to click certain buttons.
  • I am an early Administrator, but entrusting other users to check and clear their "Quarantine" box of blocked email seems daunting. - Fear of teaching Zix to others as I still have a lot to learn myself.
Healthcare - Secure HIPAA compliant messaging. It makes it extremely easy and is such a relief having this solution in place so we can minimize the overhead involved with communicating with our patients effectively.
Doug Kinzinger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
Zix's portfolio easily supports a variety of workloads - email security, email encryption, antispam/antivirus, and now cloud backup. Their support is quick and efficient, and I have no trouble recommending them.
  • Antispam
  • Email encryption
  • Cloud backup
  • Logging/quarantine
Zix is the no-hassle choice for email encryption and for antispam filtering.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zix is being used by my company to address the need for secure, encrypted emails, both with our partners who are also in the Zix network, and externally with third parties and clients who are outside of the Zix network. Zix also provides us with a comprehensive spam filtering package that filters emails, and tests any links clicked from within an email by our users.
  • Email Encryption - Their protocols are secure, and the process to encrypt is completely customizable with different methods available to provide ease of use for our employees at different levels of computer knowledge.
  • Spam Filtering - Thus far their spam filtering has been top notch and the configuration options provided allow for a very detailed level of granularity depending on user and department.
  • Corporate branding - With any encrypted emails sent by our organization, they are branded prominently for us with our logos and name which aids significantly in maintaining a professional appearance.
  • The only area I've found that needs work is in creating a custom filter rule. They have the option available but it didn't work as well as it should without contacting support. They had to bounce it to a higher level of support so it could be addressed on the development end. However it was resolved quickly and they did whatever they had to do to make it work as it should.
  • There was some issue with communication between their sales department and the deployment team who assisted us, however they were able to get the issues resolved quickly so it was a minimal issue.
Very well suited and painless with their email encryption solution for small businesses and medium sized organizations like the one I work for. I can't imagine there would be any issues with even larger organizations either. Also their spam filtering works great for the same small/medium organizations. I'm not sure how well it would translate to larger organizations.
March 10, 2020

Done and dusted!

Lance Soller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are dealing with a healthcare company that requires HIPAA compliance and this was the easier way to effect that across email. We are able to effect protection of all the areas covered by the regulator with minimal interference by us and ease of use for the users and recipients of the encrypted emails. The rules are standard so it was as simple as switching them on without any additional configuration from our side. In addition to this it was extremely easy to set up trigger words that would encrypt the email if required even if it did not have HIPAA-specific information in it.
  • Protection of personal information gets restricted when sent out by mistake
  • Credit card fraud is defended by no details leaking out
  • Ease of use and integration into Outlook
  • Full HIPAA compliance
  • Not all third party email clients are supported
  • Encrypted replied remain in the system and do not sync back to the end user
  • Recipients of the emails might be confused around replying
Any emails that require encryption as dictated by specifics like HIPAA or variance insurance industry standards are made easy by the ability to simply enable these features without having to go through rules and manipulate them to suite the industry. If a user requires an email to be encrypted it can be done in the fly with a keyword trigger in the subject of the email.
Robert Paul | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We currently use Zix to ensure that sensitive data is encrypted when sent via email. Our entire organization uses it, as all e-mail gets relayed through the system to check for PII or other data. Given that we do a lot of work with financial and medical information, it is extremely important for us to have a solution that guarantees privacy protection.
  • Encrypts and secures e-mail: Zix transports emails through its own secure, off-network system so attackers have little chance at getting the info to begin with, let alone decrypting it.
  • Rules: Zix lets you set up rules to scan for certain topics or data, like socials or medical data, and then respond accordingly. This means not all e-mail has to go out secure, only the stuff that really needs to be.
  • Accessibility: Recipients who do not have Zix get a link to log on to a portal where they can read their secure messages, but if they have Zix on their own network, the e-mails come through directly to their inbox with a small header that says it was sent securely.
  • Configuration: The UI to configure Zix is rather dated and non-intuitive at times. Some of the configuration options aren't well documented.
  • Updates: I have yet to be able to update Zix without calling support. It is a complicated process. Updating the rules files is easy enough, I just wish the rest of the software was as simple.
  • Recipient UI: While it's nice to have a portal for recipients without Zix to log in to, it looks very dated, much like the other UIs. We've had vendors ask us if it was legitimate because of how basic it is.
Zix is great for anyone who has to send and receive sensitive data like financial or medical records and guarantee their security. If your organization needs to follow regulations like SOX, HIPAA, or something similar, and you have an IT team or managed service provider that can maintain it, Zix is a great solution. I also think it's best suited to an on-premises e-mail solution because of how it integrates with mail flow for scanning, although I believe they have a version for Office 365. If instead, your organization only occasionally sends things secured or does not have the IT support staff to maintain it, it might be worth looking for a different solution. For the most part, once it's installed, it doesn't require much hands-on, but there are enough occasions that without expertise it could remain daunting.
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